Privacy policy
This Privacy Policy is an integral part of the General Conditions. Accessing and browsing the Website, or using its services, implies acceptance of the General Conditions (and therefore the Privacy Policy and Cookie Policy). Please read them carefully.
Data Controller
In accordance with Organic Law 15/1999 of December 13 on the Protection of Personal Data, we inform you that any data voluntarily provided through this Website, whether by browsing the Website or by completing any form, including reservation request forms or contact forms, will be incorporated into a personal data file. Likewise, we inform you that you may revoke your consent for promotional communications at any time easily and free of charge.
The controller of this file is Torres y García Harinas OOO, S.L., whose registered office is located at Calle Florentín, 2, 41004 Seville, Spain. If, for any reason, you wish to contact us, you may do so by sending an email to comunicación@ovejasnegrascompany.com.
Collection of Personal Data
Visiting and browsing the Website does not require you to provide any personal information. For each visit to the Website, your IP address, browser version, operating system, and time spent on the page will be recorded. This information will be stored in our database and used, among other purposes, for statistical analysis to improve the Website and adjust our commercial strategy (see the “Purposes” section and our Cookie Policy). If, during browsing, you provide us with personal data, such data may be associated with the aforementioned information (IP address, browser, operating system) in order to create customer segments or groups, which will help us improve your browsing experience on the Website (see the “Purposes” section below).
At all times, you will be informed which requested data are mandatory and which are voluntary for the proper provision of the service. Mandatory data that are not completed, or are completed incorrectly or falsely, will prevent the correct execution of the service.
To facilitate User registration and make your access easier and more automatic, we have implemented a technological solution that allows you to identify yourself through user profiles you may have activated on various social networks such as FACEBOOK, INSTAGRAM, TWITTER, among others. In this way, you may access our services using your user credentials from those social networks.
In any case, please remember that you may change your mind at any time: any consent granted regarding the use of your personal data may be revoked at any time, without retroactive effect.
Purposes
The main reason we collect your personal information is because it is necessary in order to provide our services, although your data may also be used for the detection, prevention, and combating of fraud; conducting statistical analysis; and carrying out studies on the profile of users of our products and services and the characteristics of such use.
Your data may also be used for sending advertising through all available channels (including electronic means), unless you indicate otherwise by exercising your rights.
If you authorize it, your personal data may be used to send advertising or promotional communications, either general or tailored to your personal characteristics and interests, through the creation of a commercial profile based on the information provided and through automated processing, using all available channels (including electronic means). Likewise, such information may be used to conduct market research.
By using the Website, you declare that you are of legal age, that the data you provide are accurate, and you consent to your personal data being processed either automatically or manually. This website, applications, and products are generally not directed at minors. If information relating to a minor is detected, it will be deleted.
If you provide data relating to third parties (for example, when making reservation requests), the User guarantees that they have informed the data subject and obtained their prior and express consent to provide such data and for them to be processed by Torres y García Harinas OOO, S.L.
The data are collected for the following purposes:
a) Managing reservation requests made by Users and, where applicable, sending confirmations or keeping Users informed about possible incidents related to them.
b) Managing inquiries sent through the contact channels made available to you.
c) Informing you about special promotions, news, and activities that may be of interest to you through our profiles on various social networks.
d) Complying with our legal obligations.
e) Redesigning and/or modifying the navigation and/or functionality of the Website.
f) Conducting statistical analysis.
g) Defining and adjusting our commercial strategy.
In addition to the above purposes, any additional purposes will be communicated to you, where applicable, in the data collection forms.
We only store your personal information to the extent necessary to use it according to the purpose for which it was collected and in accordance with the legal basis for processing under applicable law. We will retain your personal information while a contractual and/or commercial relationship exists with you or until you exercise your right to erasure, cancellation, and/or restriction of processing of your data.
In such cases, we will keep the information duly blocked, without using it, while it may be necessary for the exercise or defense of claims or if any type of judicial, legal, or contractual liability may arise from its processing and require its recovery. In no case will your data be retained for more than 10 years from the end of the contractual relationship, in accordance with the mandatory retention period established by Law 10/2010 of April 28 on the Prevention of Money Laundering and Terrorist Financing.
Legal Basis
The processing of your personal information is based on several legal grounds:
- Compliance with a contract and/or commercial relationship.
- Compliance with various legal obligations; in particular, but not limited to, Law 10/2010 of April 28 on the Prevention of Money Laundering and Terrorist Financing.
- Legitimate interest, such as sending advertising related to products or services already contracted, or managing possible claims that may arise.
- Your consent, for example, for sending personalized offers.
Recipients
You should be aware that, in order to provide our services, it is necessary to share your data with third-party collaborators. By providing us with your personal information, you expressly authorize us to process and share your information with such collaborators to the extent that they are directly involved in providing the service.
If you authorize it, your personal data may also be transferred to companies for the creation of commercial profiles through automated processing, in order to develop commercial actions tailored to your personal characteristics.
Right of Access, Rectification, Erasure, and Objection
You may always exercise your rights of access, rectification, erasure, and objection by writing to the registered office of Torres y García Harinas OOO, S.L. indicated above, enclosing a copy of your ID document, or by sending an email to the address indicated above.
If we send you any email communications, each of them will allow you to unsubscribe from this form of communication easily and free of charge.
Your personal information will cease to be processed for those purposes to which you have objected. Likewise, you may exercise your right to restrict the processing of your personal information by requesting that we preserve it.
Under certain circumstances, you may request the portability of your data to another data controller.
The rights of restriction and portability may only be requested from May 25, 2018 onward.
You may file a complaint with the Spanish Data Protection Agency, especially when you are not satisfied with the response regarding the exercise of your rights. For more details, you may visit www.agpd.es.
Data Security
Unfortunately, the Internet is not a completely secure environment. Therefore, we cannot guarantee the security of any information you send us through this medium. We are not responsible for any losses or damages that may arise as a result of a loss of confidentiality of such information.
Changes to the Privacy Policy
From time to time, we may modify or adapt this Privacy Policy. On this page, you will always find the conditions currently in force. We recommend that you review it each time you browse the Website in order to remain informed before providing us with any personal data.
